PECB Certified ISO 20000 Lead Auditor

When Recognition MattersMaster the Audit of IT Service Management Systems (ITSMS) based on ISO/IEC 20000

Select the training mode

Training description

Training program
Day 1
Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000
  • Course objectives and structure
  • Standard and regulatory framework
  • Certification process
  • Fundamental principles of service management
  • Service Management System (SMS)
Day 2
Audit principles, preparation and launching of an audit
  • Fundamental audit concepts and principles
  • Audit approach based on evidence and risk
  • Initialing the audit
  • Stage 1 audit
  • Preparing the stahe 2 audit (on-site audit)
  • Stage 2 audit (Part 1)
Day 3
On-site audit activities
  • Stage 2 audit (Part 2)
  • Commnication during the audit
  • Audit procedures
  • Creating audit test plans
  • Drafting audit findings and non-conformity reports
Day 4
Closing the audit
  • Documentation of the audit its review
  • Closing the audit
  • Evaluation acting plans by the auditor
  • Beyond the initial audit
  • Managing an internal audit programme
  • Competene and evaluation of auditors
  • Closing the training
Day 5
Final Exam
Who should attend?
  • Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits
  • Manager or consultants seeking to master an ITSMS audit process
  • Individuals responsible for maintaining conformance with ITSMS requirements
  • Technical experts seeking to prepare for an IT Service Management System audit
  • Expert advisors in IT Service Management
Training objectives
  • Understand the operatons of an ITSMS based on ISO/IEC 20000
  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and onther standards and regulatory frameworks
  • Understand an auditor's role to: plan, lead and fallow-up on a management system audit in accordance with ISO 19011
  • Learn gow to lead an audit and audit team
  • Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit
  • Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with 19011
Exam
  • The "PECB Certified ISO/IEC 20000 Lead Auditor" exam full meets the reqirements of the PECB Examination and Certification Programme. The exam covers the fallowing competency domiains:
    • Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)
    • Domain 2: IT Service Managament System (ITSMS)
    • Domain 3: Fundamental audit concepts and principles
    • Domain 4: Preparation of an ISO/IEC 20000-1 audit
    • Domain 5: Conducting an ISO/IEC 20000-1 audit
    • Domain 6: Closing an ISO/IEC 20000-1 audit
    • Domain 7: Managing an ISO/IEC 20000-1 audit program
  • Duration: 3 hours
Certification
After successfully completing the exam, you can apply for the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credent
Certificate name
PECB Certified ISO/IEC 20000 Provisional Audito
Exam name
ISO/IEC 20000 Lead Auditor exam or equivalen
Experience
None
ITSMS audit experience
None
Other requirements
Signing the PECB Code of Ethic
Certificate name
PECB Certified ISO/IEC 20000 Auditor
Exam name
ISO/IEC 20000 Lead Auditor exam or equivalent
Experience
Two years: One year of work experience in IT Service Managemen
ITSMS audit experience
Audit activities: a total of 200 hours
Other requirements
Signing the PECB Code of Ethic
Certificate name
PECB CertifiedISO/IEC 20000 Lead Audito
Exam name
ISO/IEC 20000 Lead Auditor exam or equivalen
Experience
Five years: Two years of work experience in IT Service Managemen
ITSMS audit experience
Audit activities: a total of 300 hours
Other requirements
Signing the PECB Code of Ethic
Certificate name
PECB CertifiedISO/IEC 20000 Master
Exam name
ISO/IEC 20000 Lead Auditor exam or equivalent and ISO/IEC 20000 Lead Implementer exam or equivalen
Experience
Ten years: Six years of work experience in IT Service Manageme
ITSMS audit experience
Audit and Project activities: a total of 500 hours each
Other requirements
Signing the PECB Code of Ethic

To be considered valid, audits should follow best audit practices and include the following activities:

  1. Audit planning
  2. Audit interview
  3. Managing an audit program
  4. Drafting audit reports
  5. Drafting non-conformity reports
  6. Drafting audit working documents
  7. Documentation review
  8. On-site audit
  9. Follow-up on non-conformities
  10. Leading an audit team
What do you get?
certificate of participation
meetings with experts
best practices / experiences
innovative forms of classes
competitive prices
General information
  • Certification fees are inducted on the exam price
  • Training material containing over 450 pages of information and practical examples will be distributed
  • A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
  • In case of exam failure, you can retake the exam within 12 months for free
  • Minimum number of people: stationary training and online training with a trainer - 5
  • Check the date of training in the training schedule
Gross price
  • Stationary - 6 150,00 PLN
  • Online training - 5 610,00 PLN
  • Self-study with the support of a trainer - 4 880,00 PLN
  • Self-study - 3 325,00 PLN
PECB Certified ISO/IEC 20000 Foundation
Become acquainted with the best practices of IT Service Management Systems (ITSMS) based on ISO/IEC 20000
PECB Certified ISO 20000 Lead Implementer
Master the implementation and management of IT Service Management Systems (ITSMS) based on ISO/IEC 20000
PECB Certified ISO 38500 Foundation
Become acquainted with the best practices of IT Governance based on ISO/IEC 38500
Contact us
Resilia Sp. z o.o.
Resilia Sp. z o. o.
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00-680 Warsaw
KRS 0000379789
NIP 5222972858
REGON 142839818

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      Providing personal data and consenting to their processing is voluntary.

      The consent to the processing of personal data may be withdrawn at any time by submitting a declaration - in writing - to the address of Resilia sp. z o. o. (Resilia Ltd.) ul. Żurawia 43 lok (office premises no.) 205, 00-680 Warsaw or electronically - to the address
      kontakt@resilia.pl