PECB Certified ISO 20000 Lead Auditor

Master the Audit of IT Service Management Systems (ITSMS) based on ISO/IEC 20000

ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Select the training mode

Online training

Self-study with the support of a trainer

Self-study

Training description

Training program

Day 1

Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000

Course objectives and structure
Standard and regulatory framework
Certification process
Fundamental principles of service management
Service Management System (SMS)

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Day 2

Audit principles, preparation and launching of an audit

Fundamental audit concepts and principles
Audit approach based on evidence and risk
Initialing the audit
Stage 1 audit
Preparing the stahe 2 audit (on-site audit)
Stage 2 audit (Part 1)

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Day 3

On-site audit activities

Stage 2 audit (Part 2)
Commnication during the audit
Audit procedures
Creating audit test plans
Drafting audit findings and non-conformity reports

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Day 4

Closing the audit

Documentation of the audit its review
Closing the audit
Evaluation acting plans by the auditor
Beyond the initial audit
Managing an internal audit programme
Competene and evaluation of auditors
Closing the training

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Day 5

Final Exam

Who should attend?

Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits
Manager or consultants seeking to master an ITSMS audit process
Individuals responsible for maintaining conformance with ITSMS requirements
Technical experts seeking to prepare for an IT Service Management System audit
Expert advisors in IT Service Management

Training objectives

Understand the operatons of an ITSMS based on ISO/IEC 20000
Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and onther standards and regulatory frameworks
Understand an auditor's role to: plan, lead and fallow-up on a management system audit in accordance with ISO 19011
Learn gow to lead an audit and audit team
Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit
Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with 19011

Exam

The "PECB Certified ISO/IEC 20000 Lead Auditor" exam full meets the reqirements of the PECB Examination and Certification Programme. The exam covers the fallowing competency domiains:
- Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)
- Domain 2: IT Service Managament System (ITSMS)
- Domain 3: Fundamental audit concepts and principles
- Domain 4: Preparation of an ISO/IEC 20000-1 audit
- Domain 5: Conducting an ISO/IEC 20000-1 audit
- Domain 6: Closing an ISO/IEC 20000-1 audit
- Domain 7: Managing an ISO/IEC 20000-1 audit program
Duration: 3 hours

Certification

After successfully completing the exam, you can apply for the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credent

Certificate name

PECB Certified ISO/IEC 20000 Provisional Audito

Exam name

ISO/IEC 20000 Lead Auditor exam or equivalen

Experience

None

ITSMS audit experience

None

Other requirements

Signing the PECB Code of Ethic

Certificate name

PECB Certified ISO/IEC 20000 Auditor

Exam name

ISO/IEC 20000 Lead Auditor exam or equivalent

Experience

Two years: One year of work experience in IT Service Managemen

ITSMS audit experience

Audit activities: a total of 200 hours

Other requirements

Signing the PECB Code of Ethic

Certificate name

PECB CertifiedISO/IEC 20000 Lead Audito

Exam name

ISO/IEC 20000 Lead Auditor exam or equivalen

Experience

Five years: Two years of work experience in IT Service Managemen

ITSMS audit experience

Audit activities: a total of 300 hours

Other requirements

Signing the PECB Code of Ethic

Certificate name

PECB CertifiedISO/IEC 20000 Master

Exam name

ISO/IEC 20000 Lead Auditor exam or equivalent and ISO/IEC 20000 Lead Implementer exam or equivalen

Experience

Ten years: Six years of work experience in IT Service Manageme

ITSMS audit experience

Audit and Project activities: a total of 500 hours each

Other requirements

Signing the PECB Code of Ethic

To be considered valid, audits should follow best audit practices and include the following activities:

Audit planning
Audit interview
Managing an audit program
Drafting audit reports
Drafting non-conformity reports
Drafting audit working documents
Documentation review
On-site audit
Follow-up on non-conformities
Leading an audit team

What do you get?

certificate of participation

meetings with experts

best practices / experiences

innovative forms of classes

competitive prices

General information

Certification fees are inducted on the exam price
Training material containing over 450 pages of information and practical examples will be distributed
A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
In case of exam failure, you can retake the exam within 12 months for free
Minimum number of people: stationary training and online training with a trainer - 5
Check the date of training in the training catalogue

Net Price