PECB Certified ISO/IEC 20000 Foundation

Become acquainted with the best practices of IT Service Management Systems (ITSMS) based on ISO/IEC 20000

Select the training mode

Training description

Training program
Day 1
Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000
Day 2
IT Service Management System (ITSMS) requirements and Certification Exam
Who should attend?
  • Individuals involved in IT Service Management
  • Individuals seeking to gain knowledge abour the main processes of IT Service Management Systems (ITSMS)
  • Individuals interested to pursue a career in IT Service Management
Training objectives
  • Understand the elements and operations of an IT Service Manageent System and its principal processes
  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation and management of an ITSMS
Exam
  • The "PECB Certified ISO/IEC 20000 Foundation" exam fully meets the requirement of the PECB Examination and Certification Programme (ECP). The exam covers the fallowing competency domains:
    • Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)
    • Domain : IT Service Management System (ITSMS)
  • Duration: 1 hour
Certification
After successfully completing the exam, you can apply for the credential “PECB Certified ISO/IEC 20000 Foundation”.
What do you get?
certificate of participation
meetings with experts
best practices / experiences
innovative forms of classes
competitive prices
General information
  • Certification fees are included on the exam price
  • Training material containing over 200 pages of information and practical examples will be distributed
  • A participation certificate of 14 CPD (Continuin Professional Development) credits will be issued
  • In case of exam failure, you can retake the exam within 12 months for free
  • Minimum number of people: stationary training and online training with a trainer - 5
  • Check the date of training in the training catalogue
Net Price
  • Online training - 499,00 EUR
  • Self-study with the support of a trainer - 435,00 EUR
  • Self-study - 299,00 EUR
PECB Certified ISO 20000 Lead Implementer
Master the implementation and management of IT Service Management Systems (ITSMS) based on ISO/IEC 20000
PECB Certified ISO 20000 Lead Auditor
Master the Audit of IT Service Management Systems (ITSMS) based on ISO/IEC 20000
PECB Certified ISO 38500 IT Corporate Governance Manager
Understand the fundamental concepts and principles of IT Governance based on ISO/IEC 38500
Contact us
Resilia Sp. z o.o.
Resilia Sp. z o. o.
43 Żurawia Street, Ap. 205
00-680 Warsaw
KRS 0000379789
NIP 5222972858
REGON 142839818


    I consent to the processing of my personal data by Resilia Sp. z o.o. in order to conduct marketing and sales activities regarding its products or services in the form of:


    The details regarding the processing of personal data, revocation of expressed consents, and data controller can be found in the Privacy policy.

    Dziękujemy za przesłanie formularza z pytaniem. Postaramy się jak najszybciej na nie odpowiedzieć!
    Niestety formularza nie udało się wysłać. Proszę spróbować ponownie później lub skontaktować się z nami bezpośrednio.






      I consent to the processing of my personal data by Resilia Sp. z o.o. in order to conduct marketing and sales activities regarding its products or services in the form of:


      The details regarding the processing of personal data, revocation of expressed consents, and data controller can be found in the Privacy policy.

      The application has been sent!