IT services management
PECB Certified ISO/IEC 20000 Foundation
Become acquainted with the best practices of IT Service Management Systems (ITSMS) based on ISO/IEC 20000
ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.
After completing this course, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.
Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000
IT Service Management System (ITSMS) requirements and Certification Exam
Individuals involved in IT Service Management
Individuals seeking to gain knowledge abour the main processes of IT Service Management Systems (ITSMS)
Individuals interested to pursue a career in IT Service Management
Understand the elements and operations of an IT Service Manageent System and its principal processes
Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
Understand the approaches, methods and techniques used for the implementation and management of an ITSMS
The "PECB Certified ISO/IEC 20000 Foundation" exam fully meets the requirement of the PECB Examination and Certification Programme (ECP). The exam covers the fallowing competency domains:
Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)
Domain : IT Service Management System (ITSMS)
Duration: 1 hour
After successfully completing the exam, you can apply for the credential “PECB Certified ISO/IEC 20000 Foundation”.
certificate of participation
best practices / experiences
innovative forms of classes
Certification fees are included on the exam price
Training material containing over 200 pages of information and practical examples will be distributed
A participation certificate of 14 CPD (Continuin Professional Development) credits will be issued
In case of exam failure, you can retake the exam within 12 months for free
Minimum number of people: stationary training and online training with a trainer - 5 Check the date of training in the
Online training - 499,00 EUR
Self-study with the support of a trainer - 435,00 EUR
Self-study - 299,00 EUR
Master the implementation and management of IT Service Management Systems (ITSMS) based on ISO/IEC 20000
Master the Audit of IT Service Management Systems (ITSMS) based on ISO/IEC 20000
Understand the fundamental concepts and principles of IT Governance based on ISO/IEC 38500
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