PECB Certified ISO/IEC 20000 Foundation

Become acquainted with the best practices of IT Service Management Systems (ITSMS) based on ISO/IEC 20000

Select the training mode

Training description

Training program
Day 1
Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000
Day 2
IT Service Management System (ITSMS) requirements and Certification Exam
Who should attend?
  • Individuals involved in IT Service Management
  • Individuals seeking to gain knowledge abour the main processes of IT Service Management Systems (ITSMS)
  • Individuals interested to pursue a career in IT Service Management
Training objectives
  • Understand the elements and operations of an IT Service Manageent System and its principal processes
  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation and management of an ITSMS
Exam
  • The "PECB Certified ISO/IEC 20000 Foundation" exam fully meets the requirement of the PECB Examination and Certification Programme (ECP). The exam covers the fallowing competency domains:
    • Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)
    • Domain : IT Service Management System (ITSMS)
  • Duration: 1 hour
Certification
After successfully completing the exam, you can apply for the credential “PECB Certified ISO/IEC 20000 Foundation”.
What do you get?
certificate of participation
meetings with experts
best practices / experiences
innovative forms of classes
competitive prices
General information
  • Certification fees are included on the exam price
  • Training material containing over 200 pages of information and practical examples will be distributed
  • A participation certificate of 14 CPD (Continuin Professional Development) credits will be issued
  • In case of exam failure, you can retake the exam within 12 months for free
  • Minimum number of people: stationary training and online training with a trainer - 5
  • Check the date of training in the training schedule
Gross price
  • Stationary - 2 955,00 PLN
  • Online training - 2 245,00 PLN
  • Self-study with the support of a trainer - 1 950,00 PLN
  • Self-study - 1 330,00 PLN
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PECB Certified ISO 20000 Lead Auditor
When Recognition MattersMaster the Audit of IT Service Management Systems (ITSMS) based on ISO/IEC 20000
PECB Certified ISO 38500 Foundation
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Contact us
Resilia Sp. z o.o.
Resilia Sp. z o. o.
43 Żurawia Street, Ap. 205
00-680 Warsaw
KRS 0000379789
NIP 5222972858
REGON 142839818

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      I consent to the processing of my personal data (in the form of full name, telephone number, e-mail address) by Resilia Spółka z o.o. (Resilia Ltd.) in order to conduct marketing activities regarding its products or services, including sending commercial information in the form of:

      Providing personal data and consenting to their processing is voluntary.

      The consent to the processing of personal data may be withdrawn at any time by submitting a declaration - in writing - to the address of Resilia sp. z o. o. (Resilia Ltd.) ul. Żurawia 43 lok (office premises no.) 205, 00-680 Warsaw or electronically - to the address
      kontakt@resilia.pl