PECB Certified ISO/IEC 20000 Foundation

Become acquainted with the best practices of IT Service Management Systems (ITSMS) based on ISO/IEC 20000

ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.

Select the training mode

Online training

Self-study with the support of a trainer

Self-study

Training description

Training program

Day 1

Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000

Day 2

IT Service Management System (ITSMS) requirements and Certification Exam

Who should attend?

Individuals involved in IT Service Management
Individuals seeking to gain knowledge abour the main processes of IT Service Management Systems (ITSMS)
Individuals interested to pursue a career in IT Service Management

Training objectives

Understand the elements and operations of an IT Service Manageent System and its principal processes
Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
Understand the approaches, methods and techniques used for the implementation and management of an ITSMS

Exam

The "PECB Certified ISO/IEC 20000 Foundation" exam fully meets the requirement of the PECB Examination and Certification Programme (ECP). The exam covers the fallowing competency domains:
- Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)
- Domain : IT Service Management System (ITSMS)
Duration: 1 hour

Certification

After successfully completing the exam, you can apply for the credential “PECB Certified ISO/IEC 20000 Foundation”.

What do you get?

certificate of participation

meetings with experts

best practices / experiences

innovative forms of classes

competitive prices

General information

Certification fees are included on the exam price
Training material containing over 200 pages of information and practical examples will be distributed
A participation certificate of 14 CPD (Continuin Professional Development) credits will be issued
In case of exam failure, you can retake the exam within 12 months for free
Minimum number of people: stationary training and online training with a trainer - 5
Check the date of training in the training catalogue

Net Price

Online training - 499,00 EUR
Self-study with the support of a trainer - 435,00 EUR
Self-study - 299,00 EUR

PECB Certified ISO 20000 Lead Implementer

Master the implementation and management of IT Service Management Systems (ITSMS) based on ISO/IEC 20000

Find out more

PECB Certified ISO 20000 Lead Auditor

Master the Audit of IT Service Management Systems (ITSMS) based on ISO/IEC 20000

Find out more

PECB Certified ISO 38500 IT Corporate Governance Manager

Understand the fundamental concepts and principles of IT Governance based on ISO/IEC 38500

Find out more

Resilia Sp. z o. o.

43 Żurawia Street, Ap. 205

00-680 Warsaw

KRS 0000379789

NIP 5222972858

REGON 142839818

phone

+48 22 243 39 37

e-mail

[email protected]

PECB Certified ISO/IEC 20000 Foundation

Become acquainted with the best practices of IT Service Management Systems (ITSMS) based on ISO/IEC 20000

Training description

Similar trainings

Training application