VIRTUAL INCIDENT MANAGER
Emergency service in case of a cyber incident

We will help your organization in the event of a hacking attack, data leakage or other IT security breach. We will provide full service – from the analysis and removal of a cyber threat, through corrective actions, to minimizing the effects of the incident.

Quick and professional liquidation of cyber incidents
Mitigating the consequences and minimizing damage
Constant support of cybersecurity experts

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Only some companies can afford to employ highly qualified cybersecurity experts with experience in efficient handling of cyber incidents and mitigation their consequences.

The number of companies affected by cyber incidents is growing every year and this trend will not change.

83% of companies around the world experienced more than one cyber incident*

*Report of the IBM „Cost of a Data Breach Report 2022”

Small and medium-sized enterprises and public institutions are particularly vulnerable to attacks by cybercriminals. These, also due to the shortages of specialized, extensive security systems – which, unlike them, are at the disposal of large corporations – are an easier target for hackers.

If you don’t have a cyber incidents response team and you want to be sure that you protect your organization in case when:

computers are infected with malaware,
personal data is leaked or protected, relevant data for your business,
you won’t be able to access the systems and the data processed therein,

take advantage of our ongoing support as a part of the Virtual Incident Manager service.

Virtual Incident Manager is a subscription service dedicated to medium and small companies – those that run their business activities based on IT and OT technologies, as well as those for whom IT solutions support everyday management.

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How do we handle incidents?

We accept the application and register it

We conduct the preliminary analysis, confirm whether we are dealing with an incident, assess its scope, range and impact

We classify the incident and assign its priority – critical, high or low

We mitigate the consequences of the incident / minimize the damage

We prepare a plan for corrective and preventive actions

We support you with restoring systems and lost data

We verify the effectiveness of the implemented corrective actions

We coordinate the work of external service providers in the cyber area (e.g. PR agencies, law firms, insurers)

We collect evidence and conduct root cause analysis

We carry out preliminary activities in the computer / IT forensics area

We perform the post incident analysis

We take preventive actions to reduce the likelihood of a similar event occurring in the future or to minimize its impact

3 main advantages of Virtual Incident Manager

Quick reaction

You can count on our action in accordance with the established scenario – so that you feel as little as possible that the incident took place at all

Guarantee of effectiveness

You gain a guarantee of the effectiveness of our methods and protection in accordance with the latest level of knowledge

Optimizing your expenses

You don’t have to maintain your own team, buy advanced tools and reduce costs related to the consequences of an incident

Are you interested in an individual valuation? Do you want to know more?

Send a contact request. We will contact you.

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Tailored incident handling

We prepare the valuation of the service based on your individual needs, the condition and size of your organization’s IT infrastructure, the security solutions implemented in it, and other factors.

Check the possible scope of work as part of permanent cooperation

Tasks

Available in the service

Incident registration

Initial incident analysis

Incident classification

Incident prioritization

Action plan as part of the further handling of the incident

Incident impact mitigation

Implementation of recovery actions

Post-incident analysis

Implementation of corrective actions

Check the possible scope of work as part of permanent cooperation

Available in the service

Tasks

Incident registration

Initial incident analysis

Incident classification

Incident prioritization

Action plan as part of the further handling of the incident

Incident impact mitigation

Implementation of recovery actions

Post-incident analysis

Implementation of corrective actions

We will deal with the cyber incident before it works to your detriment

For over 13 years, we have been managing security and ensuring the resilience of our clients’ IT services. We provide support to organizations from various industries, sectors and sizes. We always adjust our activities individually to the needs of the company, depending on the solutions it has.

In the Virtual Incident Manager service, we combine extensive competences and many years of experience of experts with advanced technologies. All this to increase the level of cybersecurity of your company, regardless of the area in which you operate and how many employees you employ.

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We respond to IT incidents that threaten your organization

Critical incident

causes or may cause a degradation or complete interruption of organization’s critical services, is associated with a serious cybersecurity breach, has negative impact on critical systems, devices and network, undermines the organizations’s credibility and reputation, requires the extrenal parties and institutions involvement, eg. Police, the Personal Data Protection Office, the relevant CSIRT or taking custody chain and/or computer forensics actions

High incident

causes or may cause a reduction of organization’s key services, but doesn’t lead to their complete interruption, violates cybersecurity, affects a non-critical systems, devices and the network that supports delivery of key services, affects the organization’s credibility and reputation, may require an external services and institutions commitment as well as undertaking the custody chain and/or computer forensics actions

Low incident

an event that has or may have an adverse impact on cybersecurity, is handled at the organization level, requires registration to monitor trends and take appropriate corrective actions