IT services management

Professional IT services management increases an effectiveness and competitiveness of the organization on the market. Its objective is a complex regulation of that area and the most important IT processes starting with service management, through management of infrastructure, configuration, efficiency and finishing on financial settlements. Units managing an IT environment must correspond to the growing needs of business partners in range of availability and cost of their services. On the other hand they should always ensure an adequate level of security of networks and IT systems. IT services management is useful for all organizations which objective is efficient and thorough designing and delivering services in that sector. The enterprises, which comply with code of good practices in IT governance, support all organization in achieving business successes.

Scope:
Implementation of IT services management system on the basis of ISO/IEC 20000:2005 standard requirements
In progress
ITIL (IT Infrastructure Library) processes implementation
In progress
IT Governance (COBIT) solutions implementation
In progress
IT services management system compliance audit with ISO/IEC 20000:2005 standard requirements
In progress
IT infrastructure management
In progress